At Blue Streak Social, we're committed to providing exceptional AI-powered social media marketing services and ensuring your satisfaction. We understand that circumstances may change, and you might need to request a refund. This policy outlines our refund procedures and eligibility criteria.
Refund Eligibility
Monthly Subscription Plans (Starter and Professional):
- Trial Period: Full refunds are available within 7 business days of your initial subscription purchase
- After Trial Period: Refunds are not available after 7 business days from the date of initial purchase
- Recurring Charges: Monthly subscription renewals are non-refundable
- Cancellation: You may cancel your subscription at any time to prevent future charges, but no refund will be issued for the current billing period
Custom Services and Add-ons:
- Custom Content Packages: Refunds for custom content creation services are evaluated on a case-by-case basis
- Additional Platform Integrations: Refunds available within 3 business days of purchase if the service has not been activated
- Premium Support: Non-refundable once activated
Annual Plans (if applicable):
- 30-Day Money Back Guarantee: Full refund available within 30 days of purchase
- After 30 Days: Pro-rated refunds may be considered in exceptional circumstances at our discretion
Non-Refundable Items
The following items are non-refundable under any circumstances:
- Content that has already been published to your social media platforms
- AI-generated content that has been delivered to your content library
- Services rendered, including human screening and content curation
- Third-party platform integration fees
- Setup and onboarding services once completed
- Analytics reports and performance data exports
How to Request a Refund
To request a refund, please follow these steps:
- Contact Our Team: Email us at sales@bluestreaksocial.com with "Refund Request" in the subject line
- Provide Information: Include your account email, invoice number, and reason for the refund request
- Response Time: We will respond to your request within 2-3 business days
- Processing Time: Approved refunds will be processed within 7-10 business days
- Refund Method: Refunds will be issued to the original payment method used for the purchase
Exceptional Circumstances
We understand that unforeseen circumstances may arise. Refund requests outside our standard policy may be considered on a case-by-case basis for:
- Technical issues that prevented service delivery and could not be resolved within a reasonable timeframe
- Service outages exceeding 48 consecutive hours
- Billing errors or duplicate charges
- Medical emergencies or other documented hardships (documentation may be required)
Cancellation Policy
How to Cancel:
- Log into your Blue Streak Social account dashboard
- Navigate to Settings → Subscription → Cancel Subscription
- Or email sales@bluestreaksocial.com with your cancellation request
What Happens When You Cancel:
- Your service will remain active until the end of your current billing period
- No further charges will be made to your payment method
- Your content library will be accessible for 30 days after cancellation
- Scheduled posts will continue to publish until your subscription expires
- You can reactivate your account at any time
Partial Refunds
In certain situations, we may offer partial refunds:
- Service Degradation: If service quality falls below acceptable standards for a documented period
- Feature Unavailability: If advertised features are unavailable for extended periods
- Pro-rated Credits: May be offered as account credits for future use instead of monetary refunds
Dispute Resolution
If you are not satisfied with our refund decision:
- Request a review by emailing sales@bluestreaksocial.com with "Refund Review" in the subject line
- Provide any additional documentation or context that supports your request
- A senior team member will review your case within 5 business days
- Our final decision will be communicated in writing
Important Notes
- No Refunds for Violation: Accounts terminated for violation of our Terms of Service are not eligible for refunds
- Chargebacks: Initiating a chargeback will result in immediate account suspension and may affect future service eligibility
- Currency: Refunds are processed in the same currency as the original purchase
- Taxes: Any applicable taxes or fees will be refunded according to local regulations
- Bank Fees: We are not responsible for any bank or payment processor fees associated with refunds
Changes to This Policy
Blue Streak Social reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the revised policy.
Contact Information
For refund requests or questions about this policy, please contact us:
Part of Blue Streak Group
Blue Streak Social is part of the Blue Streak Group family of companies. For information about other Blue Streak Group services, please visit: